The simplest way to get started is by giving us a call. We will take your details and send a follow-up email to gather some basic information about your requirements. For small-medium projects, we will often provide a free estimate before arranging a site survey, giving you an idea of potential costs.

Another option is you can use our online price estimate calculator to get an approximate cost based on your specific needs for a single-unit installation.

For the most accurate estimate and final quotation, we always recommend arranging a free site survey, where we assess your property and discuss your options in detail.

Air conditioning comes in various types, including wall-mounted, floor-mounted, ducted/concealed systems, and specialised options for commercial spaces. In most installations, an indoor unit (one of the types mentioned) is connected to an outdoor unit via pipes and cables. Important information to know is these units can be used for both heating and cooling.

Because an outdoor unit is essential for standard air conditioning systems, it is important to have a suitable location for it. In some newly built flats, external units may not be permitted. In such cases, a water-based system (which does not require an outdoor unit) would be necessary; however, we do not currently provide these systems.

If you're unsure whether you can install an outdoor unit on your property, feel free to reach out, and we’ll be happy to advise you.

All air conditioning units come with a standard warranty ranging from 2 to 5 years, depending on the manufacturer. As authorised installers for certain brands, we are able to offer extended warranties beyond the standard period. However, to qualify for an extended warranty, the units must be serviced annually.

Annual servicing is not only essential for maintaining warranty coverage but also crucial for the longevity and efficiency of your system. A well-maintained air conditioning unit can last 15 years or more, ensuring optimal performance and energy efficiency.

If you require servicing or have any warranty-related inquiries, feel free to get in touch with us.

Understanding the installation process can help set expectations and ensure a smooth and efficient experience. Here's an overview of what you can expect from start to finish:

1. Contact Us: Once you reach out to us with your interest, we will schedule a time to conduct a site assessment. This step is crucial in determining the specifics of your installation, including which unit will best serve your needs and where it should be placed for optimal performance.

2. Site Assessment: Our professional team will assess your site, considering factors like room size, number of occupants, exposure to sunlight, and other variables that can affect the performance of the air conditioner.

3. Scheduling Installation: After the site assessment, we'll work with you to schedule the installation at a time that works best for both parties.

4. Installation Process: On the day of installation, our team of installers will carry out the process which involves mounting the indoor and outdoor units, connecting the refrigerant lines, and setting up the electrical connections. We aim to ensure minimal disruption to your daily routine and leave your space as clean and tidy as it was before we started.

Installation Time: The time it takes to install an air conditioner can vary depending on a few factors. On average, the installation of a single unit takes about 1 day each.

Overall Timeline: From initial contact to completed installation, the entire process typically takes minimum 3 days. This timeline can vary depending on the complexity of the installation and the availability of our engineers and stock availability.

Preparation: You don't need to do much to prepare for the installation. However, ensuring clear access to the installation areas, moving any fragile items out of the way, and being available to answer any of our team's questions can help expedite the process.

Remember, our team is here to guide you through every step of the way. If you have any specific questions or concerns regarding the installation process, please don't hesitate to contact us

Regular maintenance is key to the longevity and efficiency of your air conditioner. Here's a basic guide on how to maintain your unit:

1. Regular Cleaning: Dust and dirt can accumulate on the filters, reducing the air conditioner's efficiency. It's recommended to clean the filters every few weeks during high-use periods.

2. Professional Maintenance: Depending on your unit and usage, it's a good idea to schedule a professional maintenance service annually or bi-annually. Our team can help ensure the unit is operating effectively and identify any potential issues before they become serious problems.

3. Monitor Performance: Pay attention to how your air conditioner is performing. If you notice any changes such as strange noises, less effective cooling, or an increase in your energy bill, it might be time for a service call.

4. Usage: While our air conditioners are built to handle heavy usage, being mindful of energy consumption can prolong the lifespan of the unit. Using the unit responsibly and turning it off when not in use can reduce wear and tear.

Remember, regular maintenance not only helps your unit last longer but also saves you money by maintaining energy efficiency. If you have any questions about maintaining your air conditioner or if you notice any problems, please contact us for support.

Occasionally, you may experience issues with your air conditioner such as it not turning on, not cooling as effectively as it used to, or making strange noises. Here's what you should do in such situations:

1. Basic Troubleshooting: Before contacting us, there are a few things you can check yourself:

• Ensure the unit is plugged in and the circuit breaker hasn't tripped.
• Check if the filters are clean; a dirty filter can hamper performance.
• Make sure the thermostat is set at the correct temperature.
• Verify that nothing is blocking the indoor and outdoor units.

2. Contact Us: If you've checked the above and the problem persists, please get in touch with us. Our team of professionals will be ready to diagnose and fix the issue.

3. Professional Inspection and Repair: Our team will inspect your air conditioner, identify the issue, and carry out the necessary repairs. Our goal is to ensure your air conditioner is back up and running as soon as possible.

Remember, it's important not to attempt any major repairs yourself, as this can potentially void your warranty and cause further damage. Always contact a professional for any significant issues with your air condition