How to Buy: Step-by-Step Process & FAQs

How Does the Air Conditioner Buying Process Work?

The best way to dive into the world of our air conditioning solutions is simply to just give us a call! We're here to guide you through every step of the process. However, we understand that some of our customers love to research and understand their options before making a decision, so if you're one of them, here's our recommended approach:

  1. Educate Yourself: Before diving into specifics, equip yourself with some knowledge. Our guide, "What is the Right Air Conditioner for You?" offers insights and key considerations to ensure you're well-informed.
  2. Browse Our Catalogue: With a better understanding of what to consider, explore our extensive catalogue. You'll find a myriad of models tailored for various needs, ensuring you have plenty of choices.
  3. Reach Out: Once you've shortlisted some options – or even if you haven't – get in touch! Whether you fill out our contact form or call us directly, we're here to offer personalized, professional advice and recommendations.

Remember, our primary aim is to ensure your experience is hassle-free and tailored to your needs. Whether you're someone who likes to dive deep into research or prefers a more guided approach, we're here to assist. So, never hesitate to reach out with any questions, concerns, or just to chat about the best air conditioning solutions for you!

What is the Total Cost of Buying and Installing an Air Conditioner?

The total cost of buying and installing an air conditioner consists of two main components: the cost of the air conditioner itself and the cost of installation.

  1. Cost of the Air Conditioner: This is the price displayed for each air conditioner model in our catalogue.
  2. Cost of Installation: This is split into two parts: labour costs and material costs.

The installation cost as a whole is determined on a case-by-case basis, as each site has its own unique requirements and challenges. We conduct a thorough site assessment to provide an accurate and tailored installation quote.

Please note that customers who purchase an air conditioner along with our installation service may be eligible for VAT exemption. This can lead to considerable savings on the overall cost.

Understanding the nuances of pricing can be intricate, and we're devoted to ensuring transparency every step of the way. If you have any questions or need clarity on costs, pricing, or any other aspect, we're just a call away.

What Kind of Warranty and After-Sales Service Can I Expect?

Purchasing an air conditioner is a significant investment, and we understand the importance of feeling secure in your decision. That's why all of our air conditioners come with a manufacturer's warranty, the specifics of which vary by model and manufacturer. This warranty will cover any defects in the product or issues that arise under normal use.

In addition to the manufacturer's warranty, we offer a workmanship warranty on our installation service to ensure the air conditioner has been installed correctly and is functioning as intended.

After your purchase, we provide after-sales support and service. If any issue arises or if you have any questions about your new air conditioner, our team is ready to assist. We believe in not just selling a product, but providing a comprehensive service that leaves you feeling cool and comfortable.

For more detailed information about specific warranty terms or after-sales services, please contact us.

How Long Does Installation Take and What Does It Involve?

Understanding the installation process can help set expectations and ensure a smooth and efficient experience. Here's an overview of what you can expect from start to finish:

1. Contact Us: Once you reach out to us with your interest, we will schedule a time to conduct a site assessment. This step is crucial in determining the specifics of your installation, including which unit will best serve your needs and where it should be placed for optimal performance.

2. Site Assessment: Our professional team will assess your site, considering factors like room size, number of occupants, exposure to sunlight, and other variables that can affect the performance of the air conditioner.

3. Scheduling Installation: After the site assessment, we'll work with you to schedule the installation at a time that works best for both parties.

4. Installation Process: On the day of installation, our team of installers will carry out the process which involves mounting the indoor and outdoor units, connecting the refrigerant lines, and setting up the electrical connections. We aim to ensure minimal disruption to your daily routine and leave your space as clean and tidy as it was before we started.

Installation Time: The time it takes to install an air conditioner can vary depending on a few factors. On average, the installation of a single unit can take between 3 to 8 hours.

Overall Timeline: From initial contact to completed installation, the entire process typically takes between 3 to 8 days. This timeline can vary depending on the complexity of the installation and the availability of our engineers.

Preparation: You don't need to do much to prepare for the installation. However, ensuring clear access to the installation areas, moving any fragile items out of the way, and being available to answer any of our team's questions can help expedite the process.

Remember, our team is here to guide you through every step of the way. If you have any specific questions or concerns regarding the installation process, please don't hesitate to contact us

How Do I Maintain My Air Conditioner Post-Installation?

Regular maintenance is key to the longevity and efficiency of your air conditioner. Here's a basic guide on how to maintain your unit:

1. Regular Cleaning: Dust and dirt can accumulate on the filters, reducing the air conditioner's efficiency. It's recommended to clean the filters every few weeks during high-use periods.

2. Professional Maintenance: Depending on your unit and usage, it's a good idea to schedule a professional maintenance service annually or bi-annually. Our team can help ensure the unit is operating effectively and identify any potential issues before they become serious problems.

3. Monitor Performance: Pay attention to how your air conditioner is performing. If you notice any changes such as strange noises, less effective cooling, or an increase in your energy bill, it might be time for a service call.

4. Usage: While our air conditioners are built to handle heavy usage, being mindful of energy consumption can prolong the lifespan of the unit. Using the unit responsibly and turning it off when not in use can reduce wear and tear.

Remember, regular maintenance not only helps your unit last longer but also saves you money by maintaining energy efficiency. If you have any questions about maintaining your air conditioner or if you notice any problems, please contact us for support.

What Should I Do If My Air Conditioner Stops Working or Isn't Cooling Properly?

Occasionally, you may experience issues with your air conditioner such as it not turning on, not cooling as effectively as it used to, or making strange noises. Here's what you should do in such situations:

1. Basic Troubleshooting: Before contacting us, there are a few things you can check yourself:

  • Ensure the unit is plugged in and the circuit breaker hasn't tripped.
  • Check if the filters are clean; a dirty filter can hamper performance.
  • Make sure the thermostat is set at the correct temperature.
  • Verify that nothing is blocking the indoor and outdoor units.

2. Contact Us: If you've checked the above and the problem persists, please get in touch with us. Our team of professionals will be ready to diagnose and fix the issue.

3. Professional Inspection and Repair: Our team will inspect your air conditioner, identify the issue, and carry out the necessary repairs. Our goal is to ensure your air conditioner is back up and running as soon as possible.

Remember, it's important not to attempt any major repairs yourself, as this can potentially void your warranty and cause further damage. Always contact a professional for any significant issues with your air condition